Guest Assistance
We usually reply within one business day.
Support Hours
Monday–Sunday
8:00 AM – 8:00 PM
8:00 AM – 8:00 PM
Address
Mobile
Smart: (+63) 969 607 9428
Globe: (+63) 936 951 4579
Globe: (+63) 936 951 4579
Landline
PLDT: (038) 412 3419
Email
Frequently Asked Questions
Visit our FAQ page for quick answers to common questions.
Booking & Reservations
Find answers about reservations, payments, and booking confirmation.
Airport Transfer
Learn how to arrange airport transportation before you arrive.
Laundry & Housekeeping
Learn about our laundry and housekeeping services for extended stays.
Check-in & Check-out
Know our standard check-in and check-out times, including early check-in and late check-out requests.
Location & Parking
Find directions, nearby landmarks, and parking details.
General Questions
Find answers about Wi-Fi, room amenities, smoking policy, occupancy, and more.
